Refund policy
Return & Refund Policy – libaaSos
Return Eligibility & Timeframe
We have a 3-hour return claim policy, which means you must request a return within 3 hours of receiving your order.
To be eligible for a return:
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The item must be in the same condition as received
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Unworn, unused, with original tags attached
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In its original packaging
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Proof of purchase (receipt or order confirmation) is required
Any return request made after 3 hours of delivery will not be accepted.
Returns are not accepted due to size issues. Please check the size chart carefully before placing your order.
How to Request a Return
To initiate a return, please contact us at libaasoverseas@gmail.com within 3 hours of receiving your item.
Returns sent without prior approval will not be accepted.
If your return request is approved:
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You will receive return instructions
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Return shipping charges must be paid by the customer
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Original delivery charges are non-refundable
Damaged, Defective, or Wrong Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 3 hours of delivery at libaasoverseas@gmail.com with clear photos/videos so we can review and resolve the issue.
Non-Returnable Items
The following items cannot be returned:
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Sale or discounted items
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Gift cards
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Customized or made-to-order products
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Personal care or beauty products
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Hazardous or flammable materials
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Exchanges
We do not offer direct exchanges.
If you wish to replace an item, please return the original item (if approved) and place a new order separately.
Refunds
Once your return is received and inspected, we will notify you about the approval status.
If approved:
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Refunds will be processed to the original payment method
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Processing time: up to 5 business days
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Bank processing times may vary
If more than 8 business days have passed since refund approval, please contact us at libaasoverseas@gmail.com.
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