Refund policy

Return & Refund Policy – libaaSos

Return Eligibility & Timeframe

We have a 3-hour return claim policy, which means you must request a return within 3 hours of receiving your order.

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn, unused, with original tags attached

  • In its original packaging

  • Proof of purchase (receipt or order confirmation) is required

Any return request made after 3 hours of delivery will not be accepted.

Returns are not accepted due to size issues. Please check the size chart carefully before placing your order.

 

How to Request a Return

To initiate a return, please contact us at libaasoverseas@gmail.com within 3 hours of receiving your order.

Returns sent without prior approval will not be accepted.

If your return request is approved:

  • The customer is responsible for the return shipping cost of €7.
  • The €7 return shipping charge will be deducted from the refund amount.
  • Original delivery/shipping charges paid when placing the order are non-refundable.
  • The customer will therefore receive the refund after deduction of the €7 return shipping charge and any non-refundable original delivery charges.

Damaged, Defective, or Wrong Items

Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 3 hours of delivery at libaasoverseas@gmail.com with clear photos/videos so we can review and resolve the issue.

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Gift cards

  • Exchanges

    We do not offer direct exchanges.
    If you wish to replace an item, please return the original item (if approved) and place a new order separately.

    Refunds

    Once your return is received and inspected, we will notify you about the approval status.

    If approved:

    • Refunds will be processed to the original payment method

    • Processing time: up to 5 business days

    • Bank processing times may vary

    If more than 8 business days have passed since refund approval, please contact us at libaasoverseas@gmail.com.